The success of a computerized information system greatly depends on how well it is configured.  As part of the initial process with every client, your system is delivered with its basic configuration.  Afterwards our ProClaim experts assist users in personalizing and adapting the system to their operational needs.

More than 90% of our new clients previously used another billing system.  To facilitate this transition process, we transfer your patients’ demographic data from your previous billing system to your new billing system.  This service generally carries no additional cost for our clients.

ProClaim is an extremely dynamic system, for which the client will receive periodic notifications regarding system updates.  These updates typically consist of new features, improvements, etc.

Contamos con el equipo técnico capacitado para hacer una instalación efectiva del sistema ProClaim, con la flexibilidad de de hacerla de manera remota o físicamente en las facilidades del cliente.

ASSERTUS is an authorized distributor for the American Medical Association (AMA) in regards to the distribution and annual update of Current Procedural Terminology (CPT) codes.  These CPT codes are updated annually at a miniscule cost.  Furthermore and with no additional cost to our clients we update ICD-9 codes, Medicare rates (including Advantage plans), and lastly the NPI (National Provider Identifier)for all healthcare providers in Puerto Rico and the U.S Virgin Islands.

At Assertus we count on a highly trained group of ProClaim specialists, who have the necessary skills to pass on their knowledge and help our clients command all features of the system.  This empowers our clients to reap the highest benefits from their billing system.  Initially our training programs take place in our client’s facilities to make sure users feel comfortable in their work environment and thus we make the learning curve quicker and easier.  Additionally, in our facilities we have a state of the art ‘hands-on’ training center where we offer numerous ProClaim workshops focused on effective configuration of the system, billing processes, payments and report conciliations.  Our clients can register their office personnel to any available session, at no additional cost.

Times have changed.  Practice Management Software (PMS) is no longer the only computerized billing system in your office.  The Electronic Health Record (EHR/EMR) is now a reality and in the coming years an EHR that complies with industry standards will likely become a required component of medical facilities who need to exchange pertinent patient information.  Consistency and reliability of information is vital to every medical facility.  This is why it’s paramount that your billing system shares information with your EHR and vice-versa.  The standard protocol Health Level Seven (HL7) exists for this exact purpose.  HL7 enables the interaction between your EHR and PMS so they can share information with each other.  This way, there is transparent and automatic sharing of information regarding the patient’s demographic record, appointments, and the doctor-patient encounter in order to generate the appropriate claim.

Service through which our clients use ProClaim while it runs on the servers located in our data center.  Clients that subscribe to this service have the option of accessing ProClaim from any work station, without the need to install the system in their facilities.  ASSERTUS takes responsibility for maintaining the necessary infrastructure for optimum operation of the system, counting on all the contingencies and redundancies of a world-class data center.   

The Remote Hosting service from ASSERTUS helps organizations manage their information system infrastructure while they free up the necessary resources and physical space required for the system to be installed in their own facilities.

Benefits from this service:

• World-class infrastructure
• System availability
• Cost control

Calidad de servicio es nuestro compromiso…

Estamos comprometidos en ofrecer un servicio que exceda las expectativas del cliente. Consientes de que el funcionamiento de las facilidades médicas se ve impacta cuando su sistema de cómputos no funciona adecuadamente o cuando el usuario tiene alguna duda, hemos diseñado en nuestro centro de llamadas un modelo de servicio al cliente dirigido a dar especial atención al cliente y la resolución de problemas.

Contamos con el personal más capacitado de la industria, expertos en facturación a planes médicos, y todo lo concerniente a facturación electrónica (EMC) y a las reglas que establece HIPAA.

Le garantizamos que el servicio será toda una experiencia. 

Here at ASSERTUS we assist you in developing your own medical billing agency.  We advise you with respect to the necessary requirements in the industry, and we offer you the option that best serves your financial and operational reality.

At ASSERTUS we offer the leading service for the processing of electronic transactions between healthcare providers and health insurance companies.  Our commitment which we have carried with us for more than 25 year is simple; guarantee and provide an excellent, reliable, and efficient system for our clients.  We are your Clearinghouse…